Refund policy
Last updated: 2026-10-05
Consumed credit
Credit that has been used by API requests cannot be refunded.
Unused credit
You can ask for a refund of credit you have not used within 30 days of the top-up, by writing to admin@dzrouter.com from the email address of your account. We refund through the original payment method where possible, minus the fees charged by the payment provider.
Transfers not recognised
If we cannot match a BaridiMob or CCP transfer to your request, we contact you; a transfer we received but could not match is refunded on request.
Promotional credit
Free or promotional credit cannot be refunded or exchanged for money.